FAQ's
How can I contact Portage Gear?
You can email us at info@portagegear.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our warehouse in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. After this time, requests will be denied. However, you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 1-2 weeks to arrive.
What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For further details, please contact your local customs office.
How do I return an item?
Please contact us at info@portagegear.com for assistance with returns.
What if the item(s) I received are defective/incorrect/damaged?
If you have received merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all relevant details. We will resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, contact your bank or credit card company, as it may take time before the refund is posted to your account.
If you have any other questions, feel free to contact us at info@portagegear.com.
You can email us at info@portagegear.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our warehouse in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. After this time, requests will be denied. However, you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 1-2 weeks to arrive.
What if I don't receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable for duties and taxes upon receiving your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For further details, please contact your local customs office.
How do I return an item?
Please contact us at info@portagegear.com for assistance with returns.
What if the item(s) I received are defective/incorrect/damaged?
If you have received merchandise that is incorrect, missing, or defective, please contact us immediately. Include your order number, photographs of the item(s), and all relevant details. We will resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, contact your bank or credit card company, as it may take time before the refund is posted to your account.
If you have any other questions, feel free to contact us at info@portagegear.com.